Better Business Conversations

Pivotal CRM

Solutions that fit your complex processes

Pivotal CRM has more than 1,800 customers in over 50 countries worldwide. With Pivotal CRM, you can build in intricate processes to support a diverse or multi-tiered customer set - this can entail, for example, informational and transactional requirements, contextual up-sell and cross-sell, follow-on customer service, and value-added communications that are compliant with regulations and conform to your industry's best practices. No matter how complex your product configurations or business processes, Pivotal CRM has the power and flexibility to match them and add value to every step.

Key Benefits:

  • Shorten sales cycles and improve close ratios
  • Increase response rates and lead quality with highly targeted campaigns
  • Accelerate incident resolution and improve customer satisfaction
  • Mold the system to fit your business with Pivotal CRM's flexible architecture

Extensive Industry Experience

Our solutions enable our customers to establish a single, enterprise-wide view of their customers and execute key processes more efficiently and effectively. The greatest advantage of our industry-specific CRM applications is that they address underlying industry processes, saving your business that first layer of customization and providing functionality that you can use and gain value from immediately. We've developed our award-winning industry CRM solutions in close collaboration with our customers.

Model Complex Processes

We know what it takes to work with companies with high levels of product and business-process complexity. The greatest advantage of Pivotal CRM is its ability to handle the requirements of your complex processes, delivering exactly what your business needs to operate effectively. This allows organizations to establish and enforce complex sets of rules and processes that govern their customer relationships and create a competitive edge. No matter how complex your product configurations or business processes, Pivotal CRM has the power and flexibility to match them and add value to every step.

Technology Leadership

Pivotal is a powerful, adaptable solution that enables our customers to be responsive and nimble in the face of change. Pivotal CRM is a flexible, three-tier architecture and meta- data driven design that makes the system easy to modify, integrate and maintain.

Talk to us about these products or any CRM implementation.