OnPath Wins Contact Centre of the Year Award
Contact Centre of the Year (Less than 50 Agents)- Dan Scheunert (OnPath President) accepts the Gold Award for Contact Centre of the Year. This award is given to the contact centre who has achieved the highest standard of excellence. ORCCA honors two outstanding teams with the prestigious ORCCA Contact Centre of the Year Award. One award is for large organizations (50 agents or more), and the other award is for small to medium size organizations (less than 50 agents).
Contact Centre Award for Agent Excellence- Tylor Thellend won the Gold Award. The candidate nominated for this award consistently serves internal and external customers with professionalism, while acting as an ambassador to fulfill the vision of the organization in the eyes of the customer and other team members. To be considered for this prestigious award, nominees will have been recognized by their organization for their positive contribution to customer service, performance excellence, teamwork, attendance and efficiency.
Contact Centre Award for Manager Excellence- Kaarin Hill won the Silver Award. The candidate nominated for this award is recognized as a leader within an organization who has demonstrated: leadership, innovation and has a positive impact on their team, workplace environment and performance. The nominee must have been in the management role supervising front line agents and managing their performance for at least 6 months.
For those unfamiliar with ORCCA, please visit the website at: http://www.callcentres.org/.