2010 ORCCA Contact Centre Award Nominations
Article by Ron Islam
Launch & Operations Manager
OnPath Business Solutions
OnPath is pleased to announce our nominations for this year's ORCCA Awards. For those unfamiliar with ORCCA, please visit the website at: http://www.callcentres.org/. For 2009 / 2010, OnPath will be submitting nominations in 2 different categories; Contact Center Award for Agent Excellence and Contact Center Award for Manager Excellence.
Contact Centre Award for Agent Excellence - The candidate nominated for this award consistently serves our internal and our external customers with professionalism, while acting as an ambassador to fulfill the vision of the organization in the eyes of the customer and other team members. To be considered for this prestigious award, nominees will have been recognized by their organization for their positive contribution to customer service, performance excellence, teamwork, attendance and efficiency. We are pleased to announce Tylor Thellend as OnPath's nominee for this prestigious award.
Contact Centre Award for Manager Excellence - The candidate nominated for this award is recognized as a leader within your organization who has demonstrated: leadership, innovation and has a positive impact on their team, workplace environment and performance. The nominee must have been in the management role supervising front line agents and managing their performance for at least 6 months. We are pleased to announce Kaarin Hill as OnPath's nominee for this prestigious award.
Contact Centre of the Year (Less than 50 Agents) - OnPath has also been nominated for contact centre of the year, which honors the Contact Centre teams who have enhanced the image of the call centre profession by setting and achieving the highest standards of excellence. ORCCA will honor two outstanding teams with the prestigious ORCCA Contact Centre of the Year Award... one for large organizations (50 agents or more), and one for small to medium organizations (less than 50 agents). We are pleased to announce that OnPath is nominated for the less than 50 agents award.
Please join us in congratulating Tylor, Kaarin and all staff in helping us achieve this worthy recognition.